AI & Tech

Just as the covid pandemic started waning, another crisis hit the travel industry—massive staffing shortages that have grounded thousands of flights in the last few weeks. Undoubtedly, this disruption too

“Alexa, find me the best prices on flights to London.” Gone are the days when customers reached airlines and travel agents through only phone, email, or the company website. Everyone’s

According to Forbes, 86% of consumers prefer humans to chatbots. This should not be surprising, given how many of us have reached out to customer support, hoping to get to