Functionalities

When flight disruptions occur, passengers don’t want apologies — they want options. Over the past few years, the biggest shift in airline customer behavior has been their desire for control

Introduction: When Disruption Becomes the Norm, Communication Becomes the Differentiator Disruption is the new normal in the wild world of flying. Weather delays, ATC restrictions, last-minute crew issues—these events happen

Introduction: Passenger Expectations Have Changed, Yet Airline Communication Hasn’t If you’ve ever stood in a crowded airport during a weather delay, ATC restriction, or last-minute crew issue, you already know

Introduction It’s not the delay that breaks a passenger’s trust-it’s the silence that follows. It’s a headline heard all too often: another week, another wave of disruption. Whether triggered by

In today’s quickening fast pace of aviation operations, disruptions such as delays, cancellations, or crew and aircraft problems are unavoidable. How airlines manage these irregular operations (IROPs) can cement or

Disruption in Air travel — whether delays, cancellations, or diversions — are no longer exceptional. With today’s digital-first travelers, expectations have changed. They desire speedy, open, and self-service options when