Functionalities

When a flight is cancelled or gets drastically delayed, the airline is in a moment of truth. Choices made in those initial minutes don’t merely establish recovery costs of operations—they

In today’s world of instant expectations, passengers expect to know things immediately—and air travel is no exception. Whether there’s a gate change, delay, cancellation, or baggage update, passengers want to

Airline operations teams are the heartbeat of seamless flying – handling schedules, coordinating crews, settling irregularities, and getting passengers to their destinations safely and on time. But when things go

Introduction Self-service portals for passengers have revolutionized the way airlines engage with travelers. Such online portals enable passengers to book, check-in, choose seats, handle baggage, and even obtain assistance-all from

Introduction Flight disruptions are inevitable in the airline industry, but how they are managed can make or break passenger satisfaction. Whether weather-related, due to technical reasons or crew limitations, irregular

Introduction Flight disruptions are a costly challenge for airlines, with 87% of passengers expecting proactive rebooking during such situations, according to IATA. Managing these disruptions efficiently while controlling costs requires