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Why Personalized Rebooking Offers Beat Generic Vouchers Every Time
When a flight is cancelled or gets drastically delayed, the airline is in a moment of truth. Choices made in those initial minutes don't merely establish recovery costs of operations—they define perceptions by passengers, the future behaviors of bookers, and can fortify or destroy customer relationships irreparably.But even with rich passenger data ...
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Why Personalized Rebooking Offers Beat Generic Vouchers Every Time
When a flight is cancelled or gets drastically delayed, the airline is in a moment of truth. Choices made in those initial minutes don't merely establish recovery costs of operations—they define perce ...
Why Airlines are prioritizing disruption management
In today's competitive airline environment, flight disruptions are no longer viewed as inevitable occurrences. They're high-risk moments that establish passenger experience and airline profitability. ...
Why Real-Time Notifications Matter More Than Ever in Air Travel
In today's world of instant expectations, passengers expect to know things immediately—and air travel is no exception. Whether there's a gate change, delay, cancellation, or baggage update, passengers ...
Why Airlines are prioritizing disruption management
In today’s competitive airline environment, flight disruptions are no longer viewed as inevitable occurrences. They’re high-risk moments that establish passenger
3 Sign Your Disruption Management Needs an Upgrade
In the aviation industry, operational industry is not a matter of it, but when . Weather delays, mechanical problems, crew
6 Must-Have Features in Airline Disruption Management Tools
Introduction Disruptions are no longer exceptional events in aviation, they are a daily operational reality. From severe weather and airspace
How VoyagerAid Predicts and Prevents Disruptions Before They Happen
Flight disruptions are one of the biggest challenges airlines face, affecting passenger satisfaction, operational efficiency, and revenue. While delays and
How Airlines Can Turn Disruption Notifications into Revenue Opportunities
Introduction Flight disruptions are an unavoidable challenge in airline operations, impacting both financial performance and passenger experience. According to IATA’s
Best Practices for Managing Airline & Airport Disruptions in Northern Latitude Regions
Introduction Winter storms in Stockholm. Blizzards in Montreal. Ice accumulation in Anchorage. For airlines and airports operating in northern latitude
Why Personalized Rebooking Offers Beat Generic Vouchers Every Time
When a flight is cancelled or gets drastically delayed, the airline is in a moment of truth. Choices made in
Why Real-Time Notifications Matter More Than Ever in Air Travel
In today’s world of instant expectations, passengers expect to know things immediately—and air travel is no exception. Whether there’s a
How Airline Ops Teams Can Save Time with Automated Disruption Tools
Airline operations teams are the heartbeat of seamless flying – handling schedules, coordinating crews, settling irregularities, and getting passengers to
Common Pitfalls in Implementing Passenger Self-Service Systems
Introduction Self-service portals for passengers have revolutionized the way airlines engage with travelers. Such online portals enable passengers to book,
Link Between Passenger Satisfaction and Self-Service IROPS Tools
Introduction Flight disruptions are inevitable in the airline industry, but how they are managed can make or break passenger satisfaction.
How Flight Scoring Reduces Airline Costs in Critical Scenarios?
Introduction Flight disruptions are a costly challenge for airlines, with 87% of passengers expecting proactive rebooking during such situations, according
What Makes VoyagerAid Different from Traditional Disruption Tools
With the accelerating pace of change in today’s aviation industry, disruption isn’t just a fact of life – it’s a
5 Ways Airlines Can Cut Disruption Costs with Self-Service Re-accommodation
Flight disruptions are inevitable in the aviation industry, but their financial impact doesn’t have to be overwhelming. While traditional disruption
How can airlines boost ancillary revenue post covid?
Since budget carriers— such as Ryanair —entered the fray and began competing for market share in the airline sector, they
Why NPS (Net Promoter Score) survey is very essential?
1. IDENTIFY DETRACTORS: Now its time to retain our existing customers as they are our biggest asset. Identifying customers who
How AI chatbots are transforming the travel sector
Just as the covid pandemic started waning, another crisis hit the travel industry—massive staffing shortages that have grounded thousands of
Omnichannel customer relationship management – the future of customer management
“Alexa, find me the best prices on flights to London.” Gone are the days when customers reached airlines and travel
Can Chatbots/Virtual Assistants Help Airlines Bounce Back When Travel Revives?
According to Forbes, 86% of consumers prefer humans to chatbots. This should not be surprising, given how many of us